1. Information We Collect

We may collect the following information when you contact us or use our services:

• Full name
• Phone number (including WhatsApp number)
• Email address
• Company name (if applicable)
• Messages and communications exchanged with us
• Technical data such as IP address, browser type, and device information

We only collect information that is necessary to provide our services or respond to your requests.

2. How We Use Your Information

Your information is used strictly for the following purposes:

• Responding to inquiries and customer support requests
• Providing quotes, services, or order-related communications
• Communicating with you via WhatsApp Business, email, or phone
• Improving our services and customer experience
• Complying with legal or regulatory requirements

3. WhatsApp Business & Meta Compliance

When you communicate with us via WhatsApp Business:

• Your messages are processed in accordance with WhatsApp and Meta policies
• Conversations may be stored securely for customer support, quality, and legal purposes
• Automated or AI-assisted responses may be used to improve response times
• You can opt out of WhatsApp communication at any time by messaging STOP

We aim to comply with WhatsApp Business Messaging Policy, Meta Platform Policies, and applicable data protection laws.

4. Data Sharing

We do not share your personal data with third parties except:

• When required by law or legal authorities
• With trusted service providers strictly necessary to operate our systems (hosting, messaging, security), under confidentiality obligations

5. Data Security

We implement appropriate technical and organizational security measures, including:

• Encrypted communications (HTTPS / SSL)
• Restricted access to personal data
• Secure servers and firewalls

Despite our best efforts, no system is 100% secure. We continuously improve our safeguards.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for communications
• Request information on how your data is used

To exercise your rights, contact us using the details below.

8. Cookies

Our website may use cookies or similar technologies to improve functionality and user experience. You can manage cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us